About
About Microsoft Teams
Microsoft Teams is the collaboration hub within Microsoft 365, combining persistent chat, video meetings, file sharing, and app integration in a single workspace. With over 320 million monthly active users, Teams is the primary communication and collaboration platform for enterprises worldwide.
Core Capabilities
Team workspaces, channel-based messaging, direct and group chat, video conferencing, calendar scheduling, file collaboration, and app integrations via tabs and bots.
Deployment
Cloud-based service within Microsoft 365 and Office 365 tenants. The Business Connector integrates via Microsoft Graph API v1.0, supporting both delegated and application permissions.
Data Model
Hierarchical structure of organizations, teams, channels, and users. Conversations are threaded within channels. Calendar events are tied to individual users and shared mailboxes via Exchange Online.
Typical Landscape
Teams integrates with ERP systems (SAP, Dynamics), CRM platforms (Salesforce, HubSpot), ITSM tools (ServiceNow), project management tools, and HR platforms to surface operational alerts and automate notifications.
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System Objects
System Objects Covered
The System Connector covers the following Microsoft Teams objects, providing secure API-level access and enabling seamless CRUD operations.
Users
Microsoft 365 user profiles including display names, email addresses, department, job title, and presence status. Supports lookup, listing, and profile updates.
Calendar
User and group calendar events. Create, retrieve, update, and delete events including attendees, recurrence, online meeting links, and reminders.
Channels
Team channels and private channels. Manage channel creation, membership, tabs, and message threads within a team workspace.
Chat
One-on-one and group chats. Send and retrieve messages, manage chat members, and handle message attachments across chat conversations.
Team
Team workspaces including settings, members, owners, and associated channels. Supports provisioning, updates, archiving, and membership management.
What Lives Under One Roof
What you can do with this connector
All natively built, All sharing OES data model. All accessible from one workspace.
ERP & CRM Event Notifications
Business-critical events from SAP, Salesforce, or Dynamics, such as new orders, overdue invoices, or escalated tickets, automatically post as messages to the relevant Teams channel, keeping the right people informed in real time.
Automated Approval Workflows
Approval requests originating in ERP or ITSM systems are surfaced as Teams messages. Approvers respond directly within Teams, and the decision is written back to the originating system without leaving the collaboration environment.
Onboarding & Offboarding Automation
When a new employee is created in an HR or identity system, the connector automatically provisions the user in Teams, assigns them to the correct team and channels, and schedules onboarding calendar events, all without manual steps.
Incident & Ticket Collaboration
When a critical incident is raised in ServiceNow or Zendesk, a dedicated Teams channel is automatically created for the incident team. Updates from the ticketing system post to the channel, and channel activity can update the ticket status.
Meeting & Calendar Synchronisation
Project milestones, delivery dates, and review cycles from project management or ERP systems are automatically created as calendar events and Teams meetings, ensuring all stakeholders have the correct schedule without duplicate data entry.
Cross-System User Directory Sync
User records and profile data maintained in HR systems or identity providers stay in sync with Teams user profiles. Role changes, department moves, and departures are reflected automatically across the collaboration platform.
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No custom builds and no ongoing maintenance between system pairs.