About
About Slack
Slack is a cloud-based team communication and collaboration platform used by millions of organisations worldwide. It organises communication into channels, direct messages, and threaded conversations, providing a real-time messaging layer that connects teams, tools, and workflows within a single workspace. With extensive API support and a rich ecosystem of integrations, Slack serves as an ideal notification hub for enterprise automation.
Core Capabilities
Channel-based messaging, direct and group messaging, threaded conversations, file sharing, app integrations, workflow automation, and searchable message history.
Deployment
Available as Slack Free, Pro, Business+, and Enterprise Grid. The Business Connector supports all tiers via the Slack Web API and Events API using OAuth 2.0 authentication.
Data Model
Workspace-scoped objects including channels (public and private), conversations (DMs and group DMs), messages with rich formatting, and users with profile and permission data.
Typical Landscape
Slack integrates with ERP systems (SAP, NetSuite), CRM (Salesforce, HubSpot), ITSM (ServiceNow, Jira), project tools (Asana, Monday), and CI/CD pipelines for DevOps workflows.
Get onboard and experience a system that actually keeps up with you.
System Objects
System Objects Covered
The System Connector covers the following Slack objects, providing secure API-level access and enabling seamless CRUD operations.
Users
Workspace user profiles, presence status, and account information. Look up users by ID or email, and retrieve user lists for a workspace.
Channels
Public and private channels. Create, archive, and manage channels. Retrieve channel metadata, member lists, and message history.
Conversations
Direct messages and group DMs. Open, close, and retrieve conversation metadata, members, and full message history across all conversation types.
Chat
Post, update, and delete messages within channels and conversations. Supports rich text, Block Kit formatting, attachments, and threaded replies.
What Lives Under One Roof
What you can do with this connector
All natively built, All sharing OES data model. All accessible from one workspace.
ERP & CRM Event Notifications
Post automated alerts to Slack channels when key events occur in connected systems, such as new sales orders in SAP B1, high-priority cases in Salesforce, or overdue invoices in NetSuite. Teams stay informed without switching tools.
Approval Workflows via Slack
Route approval requests from ERP or procurement systems into Slack messages. Approvers respond directly in Slack, and the decision is written back to the originating system, closing the loop automatically.
Incident & Alert Management
ServiceNow or Jira incidents trigger instant Slack channel messages with full context. On-call engineers are notified in dedicated channels, and incident status updates flow back to the ITSM platform.
User Provisioning & Onboarding
New employees added in HR systems automatically receive Slack invitations and are enrolled in the appropriate channels. Offboarding workflows deactivate Slack access in sync with directory changes.
Cross-System Status Broadcasts
Production order completions, shipment dispatches, and payment receipts from operational systems are broadcast to relevant Slack channels, keeping sales, logistics, and finance teams aligned in real time.
Conversational Data Capture
Structured data submitted via Slack conversations or slash commands flows into connected systems as records, such as support tickets, expense submissions, or time log entries, without requiring users to leave Slack.
Connect your systems to
Your Entire Landscape
Tell us which systems you run. We'll show you how OneEnterprise connects them.
No custom builds and no ongoing maintenance between system pairs.