About
About Vonage (Nexmo)
Vonage, originally launched as Nexmo, is a cloud communications platform providing APIs for SMS, voice, video, and messaging. Acquired by Ericsson in 2022, Vonage serves over 120,000 businesses worldwide. Its Communications API platform enables developers to embed programmable communications directly into applications and business workflows.
Core Capabilities
SMS and MMS messaging, voice calls, in-app voice and video, WhatsApp and RCS messaging, number verification, and multi-channel conversations through a single API surface.
Deployment
Direct carrier connections across 200+ countries. Phone number provisioning in over 80 countries. Supports local, mobile, toll-free, and short code numbers for inbound and outbound traffic.
Data Model
Supports SMS, MMS, WhatsApp Business, RCS, Facebook Messenger, and Viber through a single integration. Channel routing and fallback logic are handled natively.
Typical Landscape
Vonage typically integrates with CRM (Salesforce, HubSpot), ERP (SAP, Dynamics), e-commerce (Shopify), helpdesk (Zendesk, ServiceNow), and marketing automation platforms.
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System Objects
System Objects Covered
The System Connector covers the following Vonage (Nexmo) objects, providing secure API-level access and enabling seamless CRUD operations.
SMS Messages
Send outbound SMS to any destination worldwide and receive inbound SMS on Vonage virtual numbers. Supports plain text, Unicode, and concatenated messages.
What Lives Under One Roof
What you can do with this connector
All natively built, All sharing OES data model. All accessible from one workspace.
Transactional SMS from ERP & E-Commerce
Order confirmations, shipment notifications, and invoice alerts sent via Vonage SMS are triggered automatically when records change in SAP Business One, Dynamics 365, or Shopify, with no manual steps required.
Two-Factor Authentication for Enterprise Apps
Verification codes generated by the Vonage Verify API are embedded into login flows for enterprise applications. Delivery status and confirmation events flow back into the initiating system for audit logging.
Inbound Message Routing to CRM & Helpdesk
Customer replies received via SMS or WhatsApp are routed automatically into Salesforce, HubSpot, or Zendesk as leads, contacts, or tickets, with conversation history and channel metadata preserved.
Automated Voice Notifications
Outbound voice calls with text-to-speech content are triggered from workflow events such as overdue payment reminders, appointment confirmations, or critical service alerts, with call status recorded back in the source system.
Number Lifecycle Management
Vonage virtual numbers are provisioned, assigned to teams or campaigns, and released automatically in response to changes in your CRM or workforce management system. Number inventories stay current without manual administration.
Omnichannel Customer Engagement
Conversations started on WhatsApp, RCS, or SMS are unified in a single Vonage Conversation and surfaced in your CRM. Customer context from your ERP, such as orders, balances, and history, is automatically appended to each interaction.
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No custom builds and no ongoing maintenance between system pairs.