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PagerDuty is a leading cloud-based digital operations and incident response platform, used by more than 25,000 organisations worldwide, including a majority of the Fortune 100. It unifies alerting, on-call scheduling, escalation management, and incident response workflows on a single platform, helping technical and business teams detect, respond to, and resolve operational issues before they affect customers.

Jira Service Management Cloud is Atlassian's cloud-native IT service management platform, used by thousands of organisations worldwide to deliver high-velocity ITSM, customer support, and operations management from a single unified solution. It enables service teams to manage incidents, service requests, changes, and assets while providing end users with a branded self-service portal and an integrated knowledge base

ServiceNow is a leading enterprise service management platform, used by more than 8,400 customers, including over 85% of the Fortune 500. Built on the Now Platform, it unifies IT service management, IT operations, asset management, HR service delivery, customer service, and security operations on a single low-code workflow engine, replacing fragmented ticketing, CMDB, and request fulfilment tools with a consistent record-and-task model.