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Zendesk is a leading cloud-based customer service and engagement platform, used by more than 100,000 organisations worldwide. It unifies email, chat, voice, social, messaging, and self-service knowledge into a single agent workspace, enabling support teams to deliver fast, consistent, omnichannel customer experiences without juggling fragmented tools.

Zoho Desk is a cloud-based customer support platform designed to help businesses manage customer service operations at scale. It centralizes ticket management, agent productivity, customer communications, and support analytics within a single, highly configurable environment used by over 100,000 organizations worldwide.